Step 1 · A natural resting pose
Gently place your pet on their side with limbs relaxed, so they appear peaceful and comfortable.
Let Love Continue Across the Rainbow Bridge — Walk the Final Journey Together
Life may have its end, but the love of companionship is boundless. In the final moment of farewell, Pet Cloud offers your beloved pet a dignified, gentle, and heartfelt departure.
Emergency Guide
Three steps to take after your pet passes
In this difficult moment, please take a deep breath. These three steps will help you care for your pet until our vehicle arrives.
Step 2 · Keep them cool and dry
Place your pet in a cool, ventilated area. You may use ice packs nearby or air conditioning to keep the space dry and cool.
Step 3 · Call for collection
Call our 24-hour emergency hotline with your address and situation. Our dedicated team will arrange pickup as soon as possible.
Core Services & Philosophy
Every farewell deserves to be honoured
At Pet Cloud, we believe pets are family. With the highest professional standards and deepest compassion, we accompany every final journey.
100% individual cremation
No co-mingling, full transparency. Families may accompany their pet throughout and witness a peaceful departure.
Private farewell suite
A private memorial space with floral arrangements and ceremony décor, so families may say goodbye in peace.
Specialist small-pet cremation
Rabbits, hamsters, chinchillas, birds and more — handled with precision temperature-controlled cremation to care for delicate remains.
Eco-friendly farewell
Green floral burial and sea scattering, allowing your pet to return to the earth and ocean in the gentlest way.
Clear pricing
Clear pricing, no hidden fees
Transparency and integrity are the greatest respect in your most vulnerable moment. Individual cremation packages are listed by your pet’s weight.
Prices listed online are subject to change without prior notice. Please call us for the latest details.
Contact Us
We are here for you, whenever you need us
Whenever you need us, the Pet Cloud team is here. Please don’t face this alone — let us walk this journey with you.
24-hour hotline
A real person answers around the clock, providing immediate professional guidance and comfort.
WhatsApp instant messaging
Text or voice — reach us in whatever way feels most comfortable.
Our location
155B Sai Hang Mei, Hong Po Road, Tuen Mun
By car: navigate to PET CLOUD
Shuttle pickup at Siu Hong Station exit
155B Sai Hang Mei, Hong Po Road, Tuen Mun — Pet Cloud
How to get here
By car
- Navigate to: PET CLOUD
- Destination: 155B Sai Hang Mei, Hong Po Road, Tuen Mun
- Free on-site parking
Public transport + shuttle
- Take the Light Rail to Siu Hong Station
- Wait at the Siu Hong exit for our shuttle
- Please call or WhatsApp in advance to arrange pickup
To arrange shuttle pickup, please confirm your arrival time with us by phone or WhatsApp in advance.
Garden and memorial services
A place where memories find their home
Facilities
Serene and dignified grounds
A tranquil space designed to help families bid farewell in a peaceful, comforting atmosphere.
Eco-friendly smokeless cremation
Advanced eco-conscious technology — respectful to the environment and honouring to your companion.
Ash interment niches
Safe and dignified niche storage, so cherished memories always have a resting place.
Eternal Keepsakes
Transform love into something you can hold, so remembrance continues in its most beautiful form.
Cremation crystal / glass bead
A one-of-a-kind crystal or glass bead crafted from your pet’s ashes, preserving the essence of their life.
Fur and paw-print frame
A delicate frame preserving fur and paw print — holding onto the most tender memories.
Green farewell
Green farewell — a gentle return to nature
We believe life comes from nature and should return to it. Eco floral burial is both a tribute to your pet and a promise to the earth. Let love continue in its purest form — every bloom speaking of a bond that never fades.
Why choose eco floral burial?
Service package overview
| Package | Inclusions | Ideal for |
|---|---|---|
| Essential Floral Burial | Recycled paper pulp urn + seed planting + garden interment + memorial plaque | Families seeking a simple yet heartfelt farewell |
| Premium Floral Burial | Natural clay urn (engraved) + selected flower plant + dedicated garden plot + annual update reports | Families who wish to have a long-term place of remembrance |
| Ash Scattering Service | Owner-led ash scattering + professional consultant accompaniment + memorial ceremony | Families seeking a simple yet heartfelt farewell |
All packages include full accompaniment by a dedicated Pet Cloud consultant, ensuring every step is carried out with the utmost professionalism and gentleness. For detailed pricing, please contact us for a quote.
Enquire now — plan the most beautiful final journey
Our consultants are ready to answer every question with sincere care, and to help you choose the most suitable eco-friendly farewell for your beloved pet.
